CUCM Native Call Queuing

A few important notes regarding Native Call Queuing in CUCM;

  • If “Allow Multi-casting” is checked, orInitial Announcement Played” is set to “Always” – initial announcement is played by ANN
  • If “Allow Multi-casting” is un-checked, andInitial Announcement Played” is set to “Only for queued calls“, initial announcement is played by MOH
  • Periodic announcements are always played by MOH, but beware of CSCui60607
  • Do NOT use extensions that are associated with an RDP or MI in the line group (add secondary extensions on the phone to dodge this one)
  • Announcements played by ANN is played in the locale of the calling party
  • Announcements played by MOH is played in the locale configured for the announcement

Thanks to CSCuj05744 for clearing out some details on the way here.

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